You can request the return of any product within 14 working days from the delivery date.
Access your profile and enter the My Orders area.
Select the item you want to return and complete the form in all its parts.
Once the request has been sent, you will receive an e-mail containing the documentation to proceed with the return and the instructions for fixing the collection directly with the courier.
3 types of compensation are available:
1. Size / color change
2. Store Credit: a promotional code of the total value of the returned items will be sent to the customer, to be used for subsequent purchases.
3. Refund: the refund will be made as soon as the quality control procedures are completed, in any case no later than 14 days.
In case of reimbursement, a contribution for shipping costs will be requested. For returns from non-EU countries, the contribution is 30 euros plus the import taxes, which remain the responsibility of the customer. The contribution will be deducted from the reimbursement value.
The return of goods on sale is allowed only for CHANGE OF GOODS or CREDIT STORE, it is not possible to request a refund.
For the return of goods on sale, the payment of the shipment is completely charged to the customer.
For orders paid by credit card, the amount will be reversed from our systems and made available again on the customer's account statement according to the times set by the bank that issued the card (generally the following month).
For orders paid with Paypal, the refund will be made directly to the Paypal account.
For orders paid by bank transfer, the amount will be returned to the original account, upon receipt of the full details of the account holder).
Please note that replacement can only be made in the country of delivery.
The reimbursement times can vary from 3 to 10 days. In particular:
- Credit Card Refund: the transaction will be reversed from our systems, approximately, within 7 working days of receipt of the return. The time required to view the refund on your account may vary and depends on the institution that issued the card. In this case, we invite you to contact your bank.
- PayPal refund: the refund will be made within ¾ days of receipt of the return.
- Reimbursement Bank transfer: when requesting a return, we ask you also to communicate the bank details to be able to make the reimbursement, which will be made within 7 days of receipt of the goods.
All the contents of the site are protected and protected by current laws on copyright and industrial and / or intellectual property. By way of example, but not limited to, site content must be understood as:
• Any graphic representation and / or text in general
• Video clips
Any reproduction, alteration, transmission, publication and / or redistribution of the content of the site is strictly prohibited without the express written authorization of Eredi Spalletti NSaS, without prejudice to printing, downloading and viewing of site content carried out for exclusively personal purposes. non-commercial and on condition that the content is in no way modified and the information relating to the industrial and intellectual property rights affixed therein is maintained.
Eredi Spalletti N. S.a.S. announces that the use of all the distinctive signs owned by Eredi Spalletti N. S.a.S.
At the same time, the content of the site may not, in whole or in part, be disseminated through communication channels, such as internet, television, radio or any other nature, in the absence of prior written authorization by Eredi Spalletti N. S.a.S ..
This document contains the general conditions of sale and online payment through the website corresponding to the domain name www.nicolroma.com owned and operated by Eredi Spalletti NSaS, with registered office at Via Monte Cervialto 159/161 ROMA (RM) VAT number, Tax Code 05806171004 and registration number in the Business Register Number Rea 947293 ROME.
The present general conditions, except for any exceptions specifically agreed in writing, govern relations between Eredi Spalletti N. S.a.S. and the customer, consumer or professional.
Once the payment has been made, the purchase order is taken over by nicolroma.com which will send an email confirming the order received.
Once the correctness of the payment and the personal and shipping data have been verified and the availability of the ordered product has been checked, nicolroma.com will consider the contract concluded and will confirm via e-mail the execution of the order with all relevant information.
Please note that nicolroma.com may cancel purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the user is informed by e-mail that the contract is not concluded and that nicolroma.com did not proceed with the order.
In particular, in the case of products that are no longer available, or for sale at the time of the last access to the site (ie the sending of the order form) but subsequently no longer available, nicolroma.com will promptly communicate and any case within thirty (30) days starting from the day following the day on which the order was transmitted, the unavailability of the ordered products.
In the case of a contract that is not concluded but that has generated a payment of the price, nicolroma.com will immediately refund the amount already anticipated by the user.
According to the art. 64 D.Lgs. N.206 / 2005, the customer who has the status of consumer has the right to withdraw from the purchase contract for any reason, without need to provide explanations and without any penalty, in the terms and in the manner indicated in the subsequent articles.
To exercise the right of withdrawal pursuant to Article 14.1 above, the customer must complete the request form returned in the My Orders section and send it to Eredi Spalletti N. S.a.S. within 14 working days from the date of receipt of the products, with respect to which the right of withdrawal is exercised.
Once the aforementioned withdrawal notice has been received, instructions on how to return them will be quickly communicated to the customer, assigning a unique code for the return of the product (s). The customer will receive an authorization email containing the documentation necessary to proceed with the shipment.
The collection can therefore be booked through the DHL Courier Call Center on the unique number 199 199 345. The return product must reach Eredi Spalletti N. S.a.S. within 14 days of receiving the documentation. For this purpose, the delivery date to the forwarding agent will apply.
The return can only be requested by the same holder of the order and carried out at the same address used for the shipment.
The purchased product must be returned undamaged, unused, washed or otherwise altered complete with all its parts, bearing the control tag attached to it, the warranty seals intact and not tampered with and in the original packaging (including packaging and original boxes) , and any accessory material, such as, for example, dustbags, hangers and clothes covers).
To limit damage to the original packaging it is recommended to insert it in a second box, on which to affix the waybill provided by Eredi Spalletti N. S.a.S .. In all cases the position of the label or adhesive tape directly on the original product packaging should be avoided.
The shipping costs for returning the product are diversified according to the causes of the return of the product ordered by the customer at the www.nicolroma.com site.
1. The shipping costs for returning the product to the European Union are borne by Eredi Spalletti N. S.a.S. ONLY for the first change (size / color, and for defective items), depending on the availability of the product in the requested size / color, or for a refund.
2. The shipping costs for returning the product outside the Italian territory and the European Union are at the customer's expense; the delivery costs to the customer and any other accessory costs and / or taxes shown at the time the order is made will also not be reimbursed.
3. The shipment, up to the certificate of receipt in the warehouse of Eredi Spalletti N. S.a.S., is under the complete responsibility of the customer.
The right of withdrawal applies only to the product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased product.
Without prejudice to any repair costs for proven damage to the original packaging, Eredi Spalletti N. S.a.S. will reimburse the customer the amount already paid for the purchase of the product within 14 days of his return. In case of payment by credit card, by transfer of the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which the refund will be addressed (Cod ABI-CAB-IBAN -Current account number and support bank of the invoice holder).
The customer loses the possibility of exercising the right of withdrawal, due to the lack of the essential condition of integrity of the product (or packaging and / or its content), in cases where Eredi Spalletti N. S.a.S. finds:
• even partial use of the product and any accessories;
• Lack of external packaging, original internal packaging;
• Tampering and wear of warranty seals;
• The absence of integral elements of the product;
• The absence of the control card attached to the product;
• Damage to the product due to causes other than transportation.
In these cases, the products will remain in storage at the warehouse of Eredi Spalletti N. S.a.S. available to the customer for collection at his own expense and expense.
All products sold through the site are covered by the manufacturer's warranty for defects, lasting 12 months if the customer is a professional operator (and, as such, with a VAT number) and for a period of 24 months in in case the customer is a consumer, as provided by the Legislative Decree n. 206/2005.
The manufacturer's guarantee is provided in accordance with the law.
The warranty applies to products that present a lack of conformity, provided that the product itself is used correctly, in accordance with its intended use and as provided in the attached documentation. In case of lack of conformity, Eredi Spalletti N. S.a.S. will provide, without cost to the customer, to restore the conformity of the product by repairing / replacing or reducing the price or terminating the contract. If, following control by Eredi Spalletti N. S.a.S., the defect does not result in a lack of conformity, the customer will be charged for any costs of verification and recovery, where applicable, as well as the costs of transport if incurred by Eredi Spalletti N. S.a.S ..
In the event that Eredi Spalletti NSaS, for any reason, is unable to provide its customer with a product under warranty (restored or replaced), it may at its discretion return the amount paid, taking into account the use of the product or to its replacement with a product having the same or higher characteristics.
The timing of repair or replacement of the defective product depends exclusively on the policies of the manufacturer and no damage can be requested from Eredi Spalletti N. S.a.S., for any delays in repairs or replacements.
In cases where the application of the guarantees provides for the return of the product, the same must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessories). In order to limit damage to the original packaging, Eredi Spalletti N. S.a.S. recommends placing it in a second box.
Customers can choose, when completing the order, the possibility of sending the item purchased as a gift to a different address than the registration one, even if it remains within the same country. The product (s) will be sent to the address defined by the customer, in a gift box together with a customizable greeting card. The sender's address will also be requested, which will appear on the shipment package. The invoice and the prices of the products will not be included in the package for shipments within the European Union, but sent by email to the sender.
Customers who subscribe to the Eredi Spalletti N. S.a.S. newsletter will receive information on the products and companies in the catalog, images and presentations of events and fashion shows, updates on promotions and promotional codes.
Promotional codes, received via e-mail, are strictly personal and not transferable. Each promotional code, by nature, has a validity period and this time limit cannot be extended in any way, in some cases the promotional codes are valid exclusively for specific brands or items, specified in the e-mail containing the code.
Promotional codes are not cumulative, transferable and / or salable. Eredi Spalletti N. S.a.S. reserves the right to refuse orders made through the use of promotional codes that show signs of duplication or fraudulent use.
The sizes vary considerably depending on the designer. For this reason, on the page of each product you will find the following information:
• A link to the "Taglie Table" where you can convert international sizes, have information on product sizes, a guide to use, and more information on how the garments dress and if they have particular adhesions or abundances.
If the customer needs more help, our team tests every item for sale and can answer questions or clarifications. To have a consultation, send an email to firstname.lastname@example.org
We remind you that the first size change in Italy / European Union is free. For more information, refer to the Returns and refunds section.
Pursuant to Article 13 of Legislative Decree 196/2003 and subsequent amendments and additions, Eredi Spalletti NSaS, as Data Controller, informs the customer that the personal data supplied by the same and acquired together with the registration in the area when the site is reserved, upon conclusion of an on-line purchase contract through the data of any product or when browsing the site through the so-called system "logs", they will be processed, using manual, IT and telematic tools for the purposes indicated below:
a) The performance of Eredi Spalletti N. S.a.S. of the activities necessary for the conclusion, management and execution of the contracts for the purchase of the products through the site in its own ownership;
b) For purposes strictly connected and / or necessary for the satisfaction of the requests formulated, from time to time, by the user through the site or by e-mail or other communication tool;
c) The execution of obligations under laws, regulations and Community legislation as well as provisions issued by authorities legitimated by the law or by supervisory and control bodies;
d) Sending newsletters and promotional material concerning the products offered by Eredi Spalletti N. S.a.S .. With reference to the aforementioned purposes, Eredi Spalletti N. S.a.S. informs that the conferment of the data is obligatory for the purposes sub a), b), c) with the consequence that in such hypotheses, a possible refusal of conferring will determine the impossibility for Eredi Spalletti N. S.a.S. to satisfy and fulfill the requested orders or customer requests.
In consideration of the above, with reference to the treatments referred to in point d) above, Eredi Spalletti N. S.a.S. will request from time to time to the customer, through special masks placed on the site to give consent to the execution of this type and treatment.
The processing of personal data takes place with logic strictly related to the aforementioned purposes and, in any case, so as to guarantee the security and confidentiality of the data. Furthermore, personal data may be communicated - for the purposes referred to in points a), b), c) - to subjects other than Eredi Spalletti N. S.a.S., who will retain them as autonomous holders or data processors. In any case, personal data will not be subject to disclosure.
Eredi Spalletti N. S.a.S. finally informs that article 7 of Legislative Decree 196/2003 gives the customer, who communicates his personal data, specific rights, including the right to obtain confirmation from the owner or manager, if illuminated, of the existence or otherwise of personal data and that such data be made available to it in an intelligible form, to know the origin of the data and the logic and purposes on which the processing is based, to obtain the cancellation, the transformation into anonymous form or blocking of data processed in violation of the law as well as updating, rectification, or if there is interest, integration of data, oppose, for legitimate reasons, the processing itself.
In order to become aware of violations or changes in the policies relating to the protection of personal data followed by Eredi Spalletti N. S.a.S., due, primarily, to regulatory changes, it is appropriate that the customer constantly consults this document.
Any complaint by the customer must be addressed to:
Eredi Spalletti N. S.a.S.
Via Monte Cervialto 159, 00139 ROME (RM)
These general conditions are governed exclusively by Italian law.
Users who access this site declare that they accept that all matters relating to the use of the Nicolroma.com website are governed by the current legislation of the Italian State. Nicolroma.com does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the Nicolroma.com site from places where the contents are considered illegal is expressly prohibited. Users who decide to access the site from these countries are fully aware of the legal consequences and penalties they risk incurring and will be solely responsible for compliance with local laws.
Pursuant to and for the purposes of articles 1341 and 1342 of the Civil Code, we declare to expressly accept the provisions of articles: 3 (summary description of the products in the catalog); 5 (right to not fulfill the order); 8.1, lett. E (lack of responsibility for the fraudulent use of the customer's credit cards); 8.1, lett. F (lack of responsibility for the successful outcome of the online payment); 8.2, lett. B (subject to cancellation of the order in the absence of receipt of a copy of the bank transfer within 48 hours); 8.3, lett. B (order cancellation reserve in case of payment from unverified PayPal accounts); 11 and 22 (delivery / shipping costs and taxes to be paid by the customer); 15 (fulfillment of the obligations of an Eredi Spalletti N. S.a.S. upon delivery of the product to the chosen shipping agent); 16 (burden of control of the products delivered by the customer); 17 (acceptance of the product without reservations by the customer, in the absence of disputes); 23 (10% charge reserve in case of damage to the internal and external packaging of the returned product); 25 (reserve of refusal to accept the returned product); 32 (privacy) and 34 (applicable law) of these General Conditions.